We know you want it fast! All orders are shipped within 24 hours of
payment receipt. Most orders ship same day. Sundays and holidays
Free shipping is via US Postal Service, please ensure you have
entered the correct address for mail delivery. We are not responsible
for wrong or un-deliverable addresses, for security reasons we cannot
change the address after your order has been processed. IF PAYING BY
PAYPAL, BEFORE placing order, make sure you have the correct shipping
address verified in PayPal.
Express Shipping (Expedited, 2 _ Day and Overnight) is
available to all 50 states. We use USPS, FEDEX or UPS. All orders
received by 1pm EST Monday – Friday and by 11am on Saturday will be
shipped same day. All other orders are shipped next business day.
Most orders will have a tracking number provided for you to track
your shipment. Checkout Delivery Times are only estimates provided by
the shipping company and are not guaranteed.
International Shipping & Customs:
We ship worldwide except for the following excluded countries:
Taxes, duties, fees or other charges are NOT included in the item
price and are the sole responsibility of the buyer. Custom fees may be
collected by the carrier prior to delivery. If the buyer fails to pay
custom fees or the item is seized by the buyer’s country, NO REFUND will
be issued for the item.
All orders will be declared according to the checkout price unless specifically requested by the buyer.
For international returns, we do not cover return shipping costs for
any reason. The buyer must pay for shipping and all other associated
International Shipping: Note that delivery by US Postal Service to
certain countries can take 4-6 weeks, if your needs are time critical we
recommend FedEx. Please email us for an exact FedEx shipping quote.
We stand behind our product. If the product is defective or damaged,
we will provide a full refund or no-cost replacement within 45 days of
your purchase receipt. After 45 days the item is covered by our 1 Year
No Hassle Replacement Warranty.
If the item is no longer wanted or does not meet your needs then
simply contact us for an RMA number and return address. Once we receive
it back we will process a full refund less any original shipping
Please have your order number or some form of Proof of Purchase (screenshots or photos showing the order number are acceptable).
3336 Lakewood Shores Drive
Howell, MI 48843
Items are eligible for a refund within 45 days of the purchase date,
once we receive your item back, a refund is usually processed within 1-2
business days. Please allow 3-5 days for the refund to be posted back
to your original method of payment. If you paid by credit or debit card,
please contact the card-issuing bank with questions about when the
credit will be posted to your account.
We stand behind our product, offering a 1 Year No Hassle Replacement
Warranty from the date of purchase.
If you encounter any issue, please contact our friendly Midwestern customer service at email@example.com.
take care of you. We want you to be happy with your purchase and will
do whatever we can to make it right.
If you register the product on miccus.com within the 30 days from the date of purchase, the warranty period will be extended for another 12 months, a total of 2 years.
The Product Registration for additional warranty can be found under Support.
This warranty does not cover electrical or mechanical damage
resulting from misuse or abuse, lack of reasonable care, water damage or
damage due to force majeure or natural forces, or inadequate repairs
performed by unauthorized service centers.
1. Check Your TV port options and connect the RTX:
Optical: On the TV, plug into the Digital Optical OUT. On RTX, plug into Optical IN.
If you have no sound after pairing to your headphones or speakers, check your TV audio settings. Set your TV's digital audio format to PCM instead of Dolby Digital. The Home RTX 2 only sees stereo signal and does not recognize Dolby Digital 5.1 or higher surround signal.
3.5mm cable. On the TV, plug into the 3.5mm headphone jack. On RTX, plug into the 3.5mm IN.
If you have no sound after pairing to your headphones or speakers, check your TV's Sound Settings. Make sure that the Audio Output has been set to "HEADSET." Some TVs automatically complete this step for you, some don't.
RCA cable. On the TV, plug into the RCA (red and white) Audio Out. On RTX, plug into the 3.5mm IN.
RCA NOTE: Make sure your TV red and white connection is labeled "Audio Out" or "AUX Out." If the RCA ports are grouped with other color ports or not labelled, they are for Audio In and are not suitable.
2. Connect Power / Turn On:
Connect the included USB cable into your TV USB; the RTX will power on and off with your TV.
Once connected, the RTX automatically turns ON.
Either "Optical" or "AUX" will be solid green, and the CH1 blue light will blink slowly.
NOTE: To ensure maximum range, always use the included USB cable with ferrite core for less interference.
3. Select TRANSMIT: Verify the TX/RX button on the back is pushed IN to TX (Transmit) to send Bluetooth audio to the headphones.
4. Place your receiving device into pairing mode (headphones, speakers, etc)
5. To Pair: press and hold the center MFB button for 3 seconds until the CH1 light begins flashing rapidly.
7. Once paired, the CH1 light will change to either solid blue or blink twice every 5 seconds if in Low Latency codec.
First, is the CH1 light on the RTX solid? If yes, it is paired and ready to use. If not, please click HERE for pairing instructions to connect.
Are your headphones paired to the RTX? Turn off your headphones. Did the CH1 light turn off? If not, the RTX is paired to another device. Please turn off Bluetooth on other surrounding devices and / or reset both devices to re-pair again.
If there is still no sound:
Check your TV audio settings.
For Optical Connections:
Under your TV's settings, change your TV's digital output format to PCM, a stereo format which Bluetooth can see.
If your TV's digital audio output format is set to Dolby Digital, there will be no sound. Bluetooth technology does not support DTS or Dolby 5.1/ higher surround sound format.
For 3.5mm Connection:
Check your TV's Sound Settings. Make sure that the Audio Output has been set to "HEADSET." Some TVs automatically complete this step for you, some don't.
For RCA Connection:
Make sure your TV red and white connection is labeled "Audio Out" or
"AUX Out." If the RCA ports are grouped with other
color ports or not labelled, they are for Audio In and are not suitable.
Under the TV Settings for Audio Out, you may need to select "External Speakers" or "Analog Audio Out", i.e. for Vizio TVs.
NOTE: After changing TV audio settings, please turn off the transmitter, wait a few seconds, and turn it back on to reset the setting changes.
If Optical connection, try resetting the TV:
If you are using Optical Digital with your TV, please unplug the optical cable from your TV and then plug it back in again. This will make the TV reset its signal format and should start working.
Does your other Bluetooth device support aptX Low Latency?
For no delay or lip sync problems, both the transmitter and receiver must support aptX Low Latency.
If your paired device does not support aptX LL, your Miccus adapter will default to the standard aptX or SBC codec, causing a "delay."
2. Can you adjust your TV audio to eliminate the delay?
Check your TV manual. Some newer TVs have a way to adjust for audio lag / delay independent of any Bluetooth technology.
3. Do your headphones need adjusting?
Some Sony headphones default to the “Standard” mode (SBC high quality mode). To connect in aptx LL codec, you may need to change the headphones codec “Priority on sound quality”. Please
refer to your Sony manual.
class of the Bluetooth device will determine the wireless range.
·95% of the Bluetooth
devices on the market today
·Streams up to 30FT (10M)
line of sight
such as WiFi, microwaves, baby monitors, etc cause an even shorter real-life
·Will NOT stream thru
·Miccus specializes in
Class 1 devices that can stream up to 300FT (100M)line of sight.
·Our Home RTX 2.0 in an open-air test transmitted over 400FT when paired with
a JBL Flip 4.
·Easily streams thru
walls allowing users to walk freely into different rooms or even outside
without losing connection.
range will be affected by the quality and size of the paired device. For
example, larger, over the ear headphones will typically have a better range
than very small earbuds. A Bose speaker will have a better range than a
Our Swivel Jack RTX is rated Class 1. However, due to the
compact size and internal antenna, it will only transmit up to 100ft,still 3x
greater than Class 2 Bluetooth.
Miccus devices DO NOT require
passkey entry to pair with other Bluetooth devices. Devices such as
smartphones, tablets, laptops, even some stereo systems, may require you to use
a passkey when pairing with Miccus devices. If you need device specific paring
instructions, consult your device specific owner's manual for pairing your
smartphone, tablet, laptop or stereo system to Miccus Bluetooth products. For
devices that require a passkey try the following: "0000",
"1234", or "8888".
For Bluetooth transmitters and receivers with internal batteries,
pairing information can be registered for up to eight Bluetooth devices total.
If a new device is added exceeding the limit of eight, the oldest pairing will
be replaced by the newest pairing.
First, check to see if your TV
supports Bluetooth. If it does not, then choose either the Home RTX 2.0
or Swivel Jack RTX
to transmit sound from your TV to headphones.
Both of these products support aptX
Low Latency codec, ideal for TV, movies or videos.
When you watching visual media, your
audio needs to be in sync with what you are seeing on your screen. Bluetooth
traditionally streams with a minor lag causing audio lip sync problems. To
solve this problem, Miccus products use aptX Low Latency codec to deliver
audio without delay.
NOTE: aptX Low Latency requires BOTH
the transmitting and receiving device to support it, (i.e. your adapter and