Help Center

If you have questions regarding setup, range, use, etc., we are here for you.  Our US based support team is knowledgeable, easy to understand, and will respond quickly, 24 hours or less.

We know you want it fast!  All orders are shipped within 24 hours of payment receipt.  Most orders ship same day.  Sundays and holidays excluded.  

Free shipping is via US Postal Service, please ensure you have entered the correct address for mail delivery. We are not responsible for wrong or un-deliverable addresses, for security reasons we cannot change the address after your order has been processed.  IF PAYING BY PAYPAL, BEFORE placing order, make sure you have the correct shipping address verified in PayPal.

Express Shipping:

Express Shipping (Expedited, 2 ^_ Day and Overnight) is available to all 50 states.  We use USPS, FEDEX or UPS. All orders received by 1pm EST Monday – Friday and by 11am on Saturday will be shipped same day.  All other orders are shipped next business day.

Delivery Times:

Most orders will have a tracking number provided for you to track your shipment.  Checkout Delivery Times are only estimates provided by the shipping company and are not guaranteed.

International Shipping & Customs:

We ship worldwide except for the following excluded countries:

Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Nigeria, North Korea, Palestine, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela

Taxes, duties, fees or other charges are NOT included in the item price and are the sole responsibility of the buyer.  Custom fees may be collected by the carrier prior to delivery.  If the buyer fails to pay custom fees or the item is seized by the buyer’s country, NO REFUND will be issued for the item.

All orders will be declared according to the checkout price unless specifically requested by the buyer.

For international returns, we do not cover return shipping costs for any reason.  The buyer must pay for shipping and all other associated fees.

International Shipping: Note that delivery by US Postal Service to certain countries can take 4-6 weeks, if your needs are time critical we recommend FedEx. Please email us for an exact FedEx shipping quote.

We stand behind our product.  If the product is defective or damaged, we will provide a full refund or no-cost replacement within 45 days of your purchase receipt. After 45 days the item is covered by our 1 Year No Hassle Replacement Warranty.

If the item is no longer wanted or does not meet your needs then simply contact us for an RMA number and return address. Once we receive it back we will process a full refund less any original shipping charges.

How to get RMA?

• Contact support@miccus.com to obtain an RMA number.
• Please have your order number or some form of Proof of Purchase (screenshots or photos showing the order number are acceptable).

Return Address:

Miccus, Inc.

3336 Lakewood Shores Drive

Howell, MI  48843

Refunds:

Items are eligible for a refund within 45 days of the purchase date, once we receive your item back, a refund is usually processed within 1-2 business days.  Please allow 3-5 days for the refund to be posted back to your original method of payment. If you paid by credit or debit card, please contact the card-issuing bank with questions about when the credit will be posted to your account.

We stand behind our product, offering a 1 Year No Hassle Replacement Warranty from the date of purchase.  

If you encounter any issue, please contact our friendly Midwestern customer service at support@miccus.com. 

We will take care of you. We want you to be happy with your purchase and will do whatever we can to make it right.

If you register the product on miccus.com within the 30 days from the date of purchase, the warranty period will be extended for another 12 months, a total of 2 years.

The Product Registration for additional warranty can be found under Support.

This warranty does not cover electrical or mechanical damage resulting from misuse or abuse, lack of reasonable care, water damage or damage due to force majeure or natural forces, or inadequate repairs performed by unauthorized service centers.

Physical or Wireless Interference may cause audio to skip, sound fuzzy, shorten a range, cause problems pairing or even change playback speed.

If your experiencing problems:

1.  Make sure antenna is attached securely and upright

2.  Make sure paired device is fully charged for full signal power.

3.  Reduce WiFi or RF interference:

• Always use the included USB cable with ferrite core to help eliminate electrical noise.
  
• Move the RTX away from routers, microwaves, Apple TVs, older stereo receivers/amplifiers, cordless phones, TV sticks, etc.
• Place a book underneath the RTX

4. Move the RTX away from physical obstacles, avoid metal, cement, or plaster.  Move metal objects such as keys or coins away.

5.  Reduce the number of surrounding wireless devices and plug some into the router via cables.

6.  Reset WiFi frequency:

• Turn off your internet

• Turn on your Home RTX Pro and paired device, wait for 15 minutes.
• Turn WiFi router back on.  Your router will detect the frequency used by Miccus and automatically select a different frequency.
  

 7.  If the above doesn't help, "Re-Pair" the devices for a new connection.  Delete the existing connection on each device and start the pairing process again.

Note:  The size and quality of your paired device will affect your range.  Bluetooth earbuds have a small internal antenna with less range typically.

1.  Check Your TV port options and connect the RTX:

• Optical:  On the TV, plug into the Digital Optical OUT.  On RTX, plug into Optical IN.

If you have no sound after pairing to your headphones or speakers, check your TV audio settings.  Set your TV's digital audio format to PCM instead of Dolby Digital.  The Home RTX 2 only sees stereo signal and does not recognize Dolby Digital 5.1 or higher surround signal.

• 3.5mm cable.  On the TV, plug into the 3.5mm headphone jack.  On RTX, plug into the 3.5mm IN.

If you have no sound after pairing to your headphones or speakers, check your TV's Sound Settings. Make sure that the Audio Output has been set to "HEADSET." Some TVs automatically complete this step for you, some don't.

• RCA cable.  On the TV, plug into the RCA (red and white) Audio Out.  On RTX, plug into the 3.5mm IN.

RCA NOTE: Make sure your TV red and white connection is labeled "Audio Out" or "AUX Out."  If the                  RCA ports are grouped with other color ports or not labelled, they are for Audio In and are not suitable.

2.  Connect Power / Turn On:

• Connect the included USB cable into your TV USB; the RTX will power on and off with your TV.
• Once connected, the RTX automatically turns ON.
• Either "Optical" or "AUX" will be solid green, and the CH1 blue light will blink slowly.

NOTE: To ensure maximum range, always use the included USB cable with ferrite core for less interference.

3.  Select TRANSMIT: Verify the TX/RX button on the back is pushed IN to TX (Transmit) to send Bluetooth audio to the headphones.

4.  Place your receiving device into pairing mode (headphones, speakers, etc)

5.  To Pair: press and hold the center MFB button for 3 seconds until the CH1 light begins flashing rapidly.

7.  Once paired, the CH1 light will change to either solid blue or blink twice every 5 seconds if in Low Latency codec.

8.  Your system is ready to use.  Enjoy!

First, is the CH1 light on the RTX solid?  If yes, it is paired and ready to use.  If not, please click HERE for  pairing instructions to connect.

Are your headphones paired to the RTX?  Turn off your headphones.  Did the CH1 light turn off?  If not, the RTX is paired to another device. Please turn off Bluetooth on other surrounding devices and / or reset both devices to re-pair again.

If there is still no sound:

Check your TV audio settings.

For Optical Connections:

Under your TV's settings, change your TV's digital output format to PCM, a stereo format which Bluetooth can see.

If your TV's digital audio output format is set to Dolby Digital, there will be no sound.  Bluetooth technology does not support DTS or Dolby 5.1/ higher surround sound format.

For 3.5mm Connection:

Check your TV's Sound Settings. Make sure that the Audio Output has been set to "HEADSET." Some TVs automatically complete this step for you, some don't.

For RCA Connection:

Make sure your TV red and white connection is labeled "Audio Out" or "AUX Out."  If the RCA ports are grouped with other color ports or not labelled, they are for Audio In and are not suitable.

Under the TV Settings for Audio Out, you may need to select "External Speakers" or "Analog Audio Out", i.e. for Vizio TVs.

NOTE:  After changing TV audio settings, please turn off the transmitter, wait a few seconds, and turn it back on to reset the setting changes.

If Optical connection, try resetting the TV:

If you are using Optical Digital with your TV, please unplug the optical cable from your TV and then plug it back in again.  This will make the TV reset its signal format and should start working.

Miccus products use the latest "aptx low latency" codec technology from Qualcomm.

AptX LL delivers superior stereo quality sound without any noticeable delay (known as latency).

• To learn more, see https://www.aptx.com/aptx-low-latency

If you are experiencing audio delay,

1. Does your other Bluetooth device support aptX Low Latency?

For no delay or lip sync problems, both the transmitter and receiver must support aptX Low Latency.  

If your paired device does not support aptX LL, your Miccus adapter will default to the standard aptX or SBC codec, causing a "delay."

2.  Can you adjust your TV audio to eliminate the delay?

Check your TV manual.  Some newer TVs have a way to adjust for audio lag / delay independent of any Bluetooth technology.

3.  Do your headphones need adjusting?

Some Sony headphones default to the “Standard” mode (SBC high quality mode). To connect in aptx LL codec, you may need to change the headphones codec “Priority on sound quality”. Please refer to your Sony manual.

If you experience problems pairing:

1.  Turn Bluetooth OFF on all previous paired devices (phones, tablets, computers, watch, etc) that you have previously paired to any of your headphones, speakers, or soundbar.  Then try and pair again.

• All Bluetooth devices look for the last paired device when turned on and in range.  Your device may be connecting with another previously paired device.
• Apple products prioritize pairing with other Apple products so turn off Bluetooth on your iPhone, iPad, Watch, etc
  

2.  Make sure your device is in pairing mode by googling the device you are trying to pair to. 

• Most device's pairing mode is shown as rapidly flashing LED light between BLUE/RED. 
  
• When BOTH your device and the RTX are in pairing mode, keep them close to each other and try to pair again.

3.  Reset and clear pairing history for both devices. 

To reset the RTX, please:

• First, make sure the RTX is powered on
• Power off the RTX by pressing the MFB button for approx 6 seconds until the lights turn off.
• Release the button (device is off with no lights)Press and hold the MFB button again for approx 10 seconds.  The RTX will power back on and then power back off again.
• Power the RTX back on again.  The CH1 light will blink fast confirming you have reset the device and it is ready to pair
• Pair with your device
  

To reset the device that you're trying to pair with, please refer to that device's user manual.

4. Try to pair at a signal shielded place

• If all else fails, bring the two devices you'd like to pair into your CAR and close the door.
• Power both devices up (you can power up the Home RTX using your car) and try to pair them.
  
• Your car is a signal shielded space, hence random signals are less likely to "interfere" the pairing in there.

Once successfully paired, the Home RTX should auto-reconnect to your device every time both of them are turned on.

The class of the Bluetooth device will determine the wireless range.

Class 2

·        95% of the Bluetooth devices on the market today

·        Streams up to 30FT (10M) line of sight

·        Wireless interferences such as WiFi, microwaves, baby monitors, etc cause an even shorter real-life range

·        Will NOT stream thru walls.

Class 1

·        Miccus specializes in Class 1 devices that can stream up to 300FT (100M)line of sight.

·        Our Home RTX 2.0 in an open-air test transmitted over 400FT when paired with a JBL Flip 4. 

·        Easily streams thru walls allowing users to walk freely into different rooms or even outside without losing connection.

The range will be affected by the quality and size of the paired device. For example, larger, over the ear headphones will typically have a better range than very small earbuds. A Bose speaker will have a better range than a low-end knock-off.

Our Swivel Jack RTX is rated Class 1. However, due to the compact size and internal antenna, it will only transmit up to 100ft,still 3x greater than Class 2 Bluetooth.

Bluetooth only sees a stereo signal and does not support a surround format of Dolby Digital 5.1 or higher.

Hearing aid manufacturers typically require purchase of a proprietary transmitting device.  Pairing with a third party transmitter like the RTX is hit or miss.

Check first with your hearing aid manufacturer.

Though our RTX are both a Bluetooth® transmitter and a Bluetooth® receiver, it can only operate as one or the other. The RTX is not designed to receive and transmit at the same time.

The Bluetooth signal LED light on Miccus devices will blink red and blue rapidly when in pairing mode. Once pairing has occurred, the LED will pulse slowly, indicting a Bluetooth connection.

Pairing is only required when connecting two devices for the first time; once paired, devices should recognize each other automatically during subsequent connections.

You will have to complete the pairing process again if pairing information is deleted or becomes corrupted. This can happen under the following circumstances:

1. Pairing information is deleted after device maintenance

2. The unit has been paired with nine or more devices

3. If a device you have already paired cannot be connected, pair the device again.

Miccus devices DO NOT require passkey entry to pair with other Bluetooth devices. Devices such as smartphones, tablets, laptops, even some stereo systems, may require you to use a passkey when pairing with Miccus devices. If you need device specific paring instructions, consult your device specific owner's manual for pairing your smartphone, tablet, laptop or stereo system to Miccus Bluetooth products. For devices that require a passkey try the following: "0000", "1234", or "8888".

For Bluetooth transmitters and receivers with internal batteries, pairing information can be registered for up to eight Bluetooth devices total. If a new device is added exceeding the limit of eight, the oldest pairing will be replaced by the newest pairing.

First, check to see if your TV supports Bluetooth. If it does not, then choose either the Home RTX 2.0 or Swivel Jack RTX to transmit sound from your TV to headphones.

Both of these products support aptX Low Latency codec, ideal for TV, movies or videos.

When you watching visual media, your audio needs to be in sync with what you are seeing on your screen. Bluetooth traditionally streams with a minor lag causing audio lip sync problems. To solve this problem, Miccus products use aptX Low Latency codec to deliver audio without delay.

NOTE: aptX Low Latency requires BOTH the transmitting and receiving device to support it, (i.e. your adapter and headphones).

Miccus recommends use with our SR-71 Stealth Headphones